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Withdrawal policy

Consumers have a fourteen-day right of withdrawal.

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, have or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Truckstyler e.K., proprietor Cosima Elle, Rotäcker 27, 88271 Wilhelmsdorf, Germany, info@truckstyler-shop.de, telephone: 07503/6689900) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory. You may also exercise your right of withdrawal online at https://www.truckstyler-shop.de/Withdrawal-Form. If you use this online function, we will immediately send you an acknowledgement of receipt on a durable medium (e.g. by email) containing information on the content of the withdrawal declaration as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. For goods which, due to their nature, cannot normally be returned by post, these costs amount to EUR 80. You are only liable for any diminished value of the goods if this diminished value results from handling the goods in a way that was not necessary to examine their condition, properties and functionality.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.
  • Contracts for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

– To Truckstyler e.K., proprietor Cosima Elle, Rotäcker 27, 88271 Wilhelmsdorf, Germany, info@truckstyler-shop.de

– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notified on paper)

– Date

(*) Delete as appropriate.

Special notes
If you finance this contract with a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly assumed if we are also your lender or if your lender uses our involvement in connection with the financing. If the loan has already been paid to us when the withdrawal becomes effective, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you wish to avoid a contractual obligation as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you also have a right of withdrawal for that agreement.

Return labels
Without prejudice to your statutory rights, you will be provided with free return labels for your return shipment. If you use these return labels, the return shipment is free of charge for you. The return label will be provided to you by email. You can hand in the return shipment at a parcel shop of the respective provider in Germany.