1. What are the opening hours?
2. find the Truckstyler store?
3. How do I reach the telephone support?

Answers

1. what are the opening hours?

Distribution

Monday - Thursday from 8-12 and 13-16 h | Friday: 8.00 - 12.00 h

2. where can i find the truckstyler

Truckstyler e.K.

Ravensburger Str. 14/1

88361 Altshausen, Germany

3. how can I reach the telephone support?

You can reach our telephone support:

Mon-Thu 8am-12pm & 1pm-4pm | Fridays 8am-12pm.

Phone: +49 7584 6409780

1. How much are the shipping costs in Germany?
2. What are the shipping costs in the EU?
3. What are the shipping costs outside the EU?
4. Which shipping service provider is used for delivery?
5. What if I am not at home?
6. How long is the delivery time?

Answers

1. how much are the shipping costs in Germany?

Shipping Germany incl. island

Germany = free shipping = 0,00EUR (only for vouchers)
Germany = standard shipping = 6,90EUR

Germany = bulky goods shipping = 16,90EUR
Germany = forwarding shipment = 55,00EUR
Germany = XXL Shipping = 130,00EUR

2. what is the shipping cost in EU?

Austria-wide

Austria = Standard shipping = 11,90EUR

Austria = bulky goods shipping = 30,00EUR
Austria = forwarding shipment = 95,00EUR
Austria = XXL Shipping = 300,00EUR

Zone 1 EU
Belgium(BE), Denmark(DK), France(FR), Luxembourg(LU), Netherlands(NL), Poland(PL), Czech Republic(CZ)

Zone 1 EU = Standard shipping = 16,90EUR

Zone 1 EU = Bulky goods shipping = 35,00EUR
Zone 1 EU = Freight forwarding = 120,00EUR
Zone 1 EU = XXL Shipping = 320,00EUR

Zone 2 EU
Italy(IT), Sweden(SE), Slovakia(SK), Slovenia(SI), Spain(ES), Hungary(HU)

Zone 2 EU = Standard shipping = 18,90EUR

Zone 2 EU = Bulky goods shipping = 45,00EUR
Zone 2 EU = Freight forwarding = 150,00EUR
Zone 2 EU = XXL Shipping = 350,00EUR

Zone 3 EU
Estonia(EE), Finland(FI), Ireland(IE), Croatia(HR), Latvia(LT), Lithuania(LT), Portugal(PT)

Zone 3 EU = Standard shipping = 19,90EUR

Zone 3 EU = Bulky goods shipping = 50,00EUR
Zone 3 EU = Freight forwarding = 150,00EUR
Zone 3 EU = XXL Shipping = 350,00EUR

3. what are the shipping costs outside the EU?

Non EU**
Norway(NO), Switzerland(CH)

(nicht EU) = Standard shipping = 35,00EUR

(nicht EU) = Bulky goods shipping = 60,00EUR
(nicht EU) = Freight forwarding = 190,00EUR
(nicht EU) = XXL Shipping = 350,00EUR

**BFor deliveries to non-EU countries, additional customs duties, taxes or fees may be payable by the customer, but not to the supplier, but to the customs or tax authorities responsible there. The customer is recommended to ask the customs or tax authorities for details before placing the order.

4. with which shipping service provider will be delivered?

Depending on the package size and weight, we deliver with our service providers DHL, DPD, GLS and Dachser.

5. what if I am not at home?

DHL Package

• DHL does not make a second delivery attempt, if you wish, you can request a new delivery online
• The package can be picked up at your branch with the notification card, ID card or a power of attorney.
• DHL stores the package for 7 working days, after that it goes back to the sender

DPD parcel

• In case of non-arrival or unsuccessful delivery, the parcel will be taken to a parcel store near you, where you can pick it up with the notification card, your ID card or by power of attorney.
• The parcel is temporarily stored in the parcel store for 7 working days. After that it goes back to the sender

GLS parcel

• In case of unsuccessful delivery, the parcel will be taken to the nearest GLS parcel store - there it will be ready for pick-up for 8 working days from the day following the delivery.
• After the eighth day, the package will be brought to the GLS Depot distribution center - you will then have the opportunity to pick it up within 4 business days.
• Collection with notification cards and power of attorney

Dachser freight forwarding

• You will be informed by the shipping company in time by phone or postcard about the upcoming delivery. The time of delivery will be with your arrangement

6. how long is the delivery time?

Dhe delivery time varies and depends on the item

You can always see the delivery time right next to the item picture on the item page.

1. How can I pay?
2. How does the installment purchase work?
3. What is PayPal?

Answers

1. how can I pay?

Your options to pay

We offer a wide range of different payment options to make your decision to buy even easier. Depending on the country, the available payment options may vary here.

Payment methods Germany

1. PayPal
2. Bank transfer prepayment
3. Klarna purchase on account (only for end customers)
4. Klarna installment purchase (only for end customers)
5. Purchase on account corporate customers (only for corporate customers)

Payment methods Austria

1. PayPal
2. Bank transfer prepayment
3. Klarna purchase on account (only for end customers)
4. Purchase on account corporate customers (only for corporate customers)

Payment methods rest of countries

1. PayPal
2. Bank transfer prepayment
3. Purchase on account corporate customers (only for corporate customers)

2. how does the installment purchase work?

Installment purchase with Klarna from 6,95 €/month!

The flexible way to shop on the Internet. With installment purchase you decide yourself every month how much you want to pay. You always get your goods home before you have to pay for them, and all your purchases are combined on just one monthly invoice. Of course, this applies to all online stores where you buy with installment purchase. Please note that the minimum monthly installment for all purchases together, but also for a single purchase is always 1/24 of the total amount, but always at least €6.95.

• You always get the goods before you pay
• Za minimum of 6,95 € /month or 1/24 of the total amount
• Sou do not have to provide a credit card number or bank details
• All your purchases are collected on one monthly invoice
• Shop now - pay at the end of next month
• Monthly installment purchase fee of €0.45, regardless of the number of purchases you make
• You can also pay the total amount at any time and thus end the installment purchase

For a purchase of €500 on the installment purchase basic terms, the setup fee is €0. The applicable debit interest rate is 11.95%, which, with a monthly installment purchase fee of €0.45, equates to an APR of 14.79%. The total amount is €538.35. With 12 installments, each installment amounts to €44.86. This example assumes that the payment is made within one year. The APR can be lower or higher depending on the amount of the loan granted by Klarna.

If your purchase with installment purchase exceeds an amount of 199.99 € for the first time, you will receive an installment contract from Klarna with the request to sign it. Your purchase is valid as long as Purchase on account.

The invoice amount is due upon receipt of the invoice. Klarna checks and evaluates your data information and maintains a data exchange with other companies and credit agencies in case of legitimate interest and cause. If the creditworthiness of a customer is not guaranteed, Klarna may refuse the customer the payment method installment purchase and must point to alternative payment options.

Your personal data will be treated in accordance with the applicable data protection regulations and will not be disclosed to third parties for advertising purposes. Klarna uses your personal data within the framework of the services offered to carry out a creditworthiness and identification check as well as internal analyses. You can find more information at www.klarna.de und in Klarnas Privacy policy.

You can find the GTC here.
Information on the installment sales contract in the form of the European standard information for consumer credit can be found at here.

This information download.

Klarna AB (publ), Sveavägen 46, 111 34 Stockholm
Firmen - und Körperschaftsnummer: 556737-0431. www.klarna.de

3. what is PayPal?

PayPal is a reliable partner for secure and direct online payments.

As a buyer PayPal is always free of charge. You need an account with PayPal - register at www.paypal.com and deposit your bank details once and secure your account with your email address and password.

After registration you can now easily and securely make their payments and the money is immediately available to the seller. PayPal acts as a neutral and professional contact in case of difficulties with the seller.

1. I have forgotten my password, what can I do?
2. Are there other prices for dealers?
3. Have you discounts and special prices?
4. Where can I find information about returns?

Answers

1. i have forgotten my password, what can i do?

You have forgotten your password?

Click on this link: Request password - here you have the possibility to request a new password with your email address you registered with.

2. are there different prices for dealers?

As a partner of Truckstyler you have all possibilities and get special purchase prices. You can find more info HERE

3. do you have discounts and special prices?

Our prices are fixed prices.

Special prices or offer prices are updated directly in the online store and are modified on the article.

You will find a selection of reduced articles HERE

Where can I find information about returns?

For complaints and returns we recommend to use our RMA form.

You will find this HERE